Shipping policy

ORDER PROCESS TIME

Upon receiving your order, we check shipping details, pack your items and arrange for courier. We do all of this within 24 to 48 hours. During seasonal times such as sales or holidays, it can take slightly longer. However please rest assured we will always do our best to ship out as early as possible. If you have bought our product for a special occasion e.g. birthday gift, and need it by a certain date, please chat with us so we can do our best to support.

OVERSEAS SHIPPING

We ship from Singapore.

Expedited shipping comes with tracking code and takes about 7 working days on average.

Standard shipping comes with tracking code and takes about 15 working days on average.

Here are the countries we have shipped to and shipping days for standard shipping. Please note it may vary order to order depending on the custom clearance, local post distribution operations and recipient's geographical location. It may also take longer than the average during festive seasons and holidays.

Asia

  • Malaysia, Kuala Lumpur - 4 to 6 days
  • Thailand, Bangkok - 5 to 6 days
  • Thailand, Nonthaburi - 6 days
  • Macau - 9 days
  • Hong Kong, New Territories - 12 days
  • China, Beijing - 12 days
  • Taiwan, New Taipei City - 13 days
  • Philippines, Manila - 7, 9, 15 days

Europe

  • United Kingdom, London - 8 days
  • United Kingdom, England - 12 days
  • Switzerland - 10 days
  • Denmark - 15 days

North America

  • USA, Washington - 8 days
  • USA, New York - 10 days
  • USA, Los Angeles - 10 days
  • USA, South Carolina - 11 days
  • USA, Oregon - 17 days
  • Canada - 8 to 12 days

IN-COUNTRY SHIPPING

We ship within Singapore.

Expedited shipping is registered mail (tracked), 1 to 3 working days.

Standard shipping is normal mail (untracked), 3 to 5 working days.

Due to covid, parcels may be directly deposited into your mailbox instead of doorstep drop-off to avoid social contact.

For standard shipping, while we cover this cost complimentary and we endeavor to ensure the parcel reaches you smoothly, we cannot be responsible for any lost parcel for this option chosen as we have no control over local courier. Please ensure your address is provided correctly and your mailbox is not full to avoid a failed delivery.

PICKING UP FROM SINGAPORE

If you are visiting or residing in Singapore, you may contact us on whatsapp at +65 8910 5981 or hello@makericks3d.com to pick up at a mutually suitable time. We accept paynow or cash during meet-up in Singapore dollars. Please place order online and select payment method Cash On Delivery (COD). Please note COD is only available in Singapore.

CUSTOM OR IMPORT DUTIES

Customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties varies from country to country.

Any free shipping promotions do not account for custom or import duties. Should there be any, these are to be borne by the recipient.